REFUND POLICY FRENCH COURSES

1. The Alliance Française de Colombo will give credits and refunds only under the following circumstances:
   Serious illness. You will be required to produce a medical certificate as evidence.
   Humanitarian grounds such as a bereavement or serious illness of a family member. We will require documentation from the relevant authorities/hospital/doctor. All the evidence should reach the Alliance Française within 7 working days of the absence from the class session
2. If and when classes are cancelled by the Alliance Française and a catch-up lesson is not possible, we will make refunds except where classes are cancelled due to circumstances beyond our control (force majeure).
3. The Alliance Française does not offer replacement classes for classes missed due to student absences for any reason.
4. Credits and refunds are not given under any circumstances other than those mentioned above. All requests for refunds and transfers must be made in writing.

INDIVIDUAL LESSONS/MINI-GROUPS – CANCELLATION AND REFUND POLICY
Class cancellations of individual lessons/mini groups:

• In case of a cancellation of a class, students have to notify the Alliance française at least 24 hours prior to the scheduled class.
• Without this 24-hour notice, the cancelled course will be fully charged except in the case of force majeure (disease, accident) duly proven. A catch-up class will then be arranged. If classes are cancelled due to government restrictions, catch-up classes will not be arranged.
• Refund of individual lessons: Private tuitions are non-refundable.

EXAM FEES – REFUND POLICY
Once registered, neither cancellation nor refund of the Exam Fee is possible.
If the Alliance Française de Colombo is obliged to cancel a DELF-DALF or a TEF session due to Government restrictions, candidates can opt for either a full reimbursement of their exam fee, or a transfer to the next equivalent DELF-DALF or TEF session.